Meet Our Team
Director
Michael Parker
Michael Parker has twenty years of experience in the accessibility and assistive technology field. He has developed products for the visually impaired as well as implemented access solutions for people with disabilities in many different settings – from individuals to employment centers, libraries, hospitals, and universities. Michael has a master’s degree in Mechanical Engineering from Stanford University, and holds IAAP’s Web Accessibility Specialist (WAS) and the DHS’ Trusted Tester certifications. He is a regular presenter on digital accessibility and the use of assistive technology at a number of national conferences, including CSUN’s AT Conference and CTEBVI. When Michael is not living, breathing, teaching and learning on all matters accessibility-related, he can be found running, swimming, biking, hiking and spending time with his wife and two children.
Document Accessibility Team
Rachel Reeves
Digital Content Accessibility Project Manager
Rachel is our organizational whiz, and acts as a central point of contact for clients and staff to ensure the on time and successful completion of projects undertaken by our Document Accessibility Team. Rachel originally hails from the Midwest, where she completed a degree in Organizational Communications at the University of Wisconsin Eau Claire. Since graduating, she has been working in event management, marketing and customer service positions, and also found time to thru-hike the Appalachian Trail. When she is not project managing, Rachel and her husband take advantage of North Bay's fantastic hiking and thrifting scenes, and when she wants to get away from it all, Rachel recharges in her hammock with a good book.
Dylan Sirdofsky
Alternative Format Team Leader
Dylan remediates digital content and assists with marketing activities. He is a Sonoma County native with a bachelor's degree in Communication & Media Studies with a minor in English from Sonoma State University. After college, Dylan became a cognitive skills trainer and discovered the value of helping others, which led to roles in administration, customer service, and journalism. He considers himself a lifelong learner and spends his free time creating videos for his YouTube channel while collecting and watching an endless list of movies.
Kyle Beyerink
Accessibility Specialist
Kyle reviews and remediates documents and videos for accessibility. Kyle studied Economics at Iowa State University before moving to Florida, Rhode Island, California and now Seattle, where he is happily settled with his wife and cat. On his off time, he enjoys hiking and music.
Chantel Underwood
Accessibility Specialist
Chantel helps review and remediate documents for accessibility. She was born and raised in Sonoma County and is always ready for the next adventure. She has a bachelor’s degree in Youth Ministry. She has lived in Wyoming, Washington State, and North Carolina and now lives in the mountains of Tennessee with her husband, son, and dog. She enjoys spending time with her family and friends, and her favorite activities include thrifting, baking cookies, crocheting, and keeping up with her favorite sports teams, such as the San Francisco Giants and Kansas Jayhawks. She often finds herself exploring the outdoors with her family, eating food from around the world (especially spicy food), or relaxing at home watching the next funny TV show.
Thalassa Papakonstantis
Accessibility Specialist
Thalassa is a recent addition to our Access Ingenuity team. She’s excited to be part of a company that serves the community. An East Bay native, she also grew up in Greece, where much of her family is from. Her degree is in filmmaking, and she spends most of her off time in the arts, with her variety radio show, local theatre, camping, and reading.
Deven Walton
Digital Content Accessibility Specialist
Deven specializes in remediating digital content for universal accessibility and also serves as an assistive technology technician, providing installation and support for programs such as JAWS and Dragon NaturalSpeaking. With a bachelor's degree in Arts Education and a California Teaching Credential from Cal Poly Humboldt, she brings a wealth of experience to her role. Deven has taught art and digital design classes at middle and high schools in Northern California, while also managing the yearbook and coaching cheerleading. In her free time, Deven enjoys exploring new artistic techniques and media, including drawing, crocheting, writing, and watching movies.
Luke Pimentel
Digital Accessibility Specialist
Luke remediates digital content and assists in various administrative and marketing activities. Luke holds a bachelor’s degree in Cinema from San Francisco State University and has worked in a professional capacity with various forms of digital media for over 17 years. Luke enjoys movies, music, writing, photography, and baseball, not necessarily in that order. (Just kidding, it’s exactly in that order.)
Assistive Technology Solutions Team
Ian Ramos
Assistive Technology Specialist, Northern California
Ian has over a decade of assistive technology training and support experience both in a professional and personal atmosphere. He enjoys working with computers and assistive technology in general. He always does his best to help educate others in computer use while at the same time getting them comfortable with using vital assistive technology. Ian believes customer service is a key aspect of business and enjoys bringing his customer service skills to the work environment. Ian is a graduate of Sonoma State University and is also JAWS certified.
Mark Schafer
Assistive Technology Specialist, Southern California
Mark has worked in the assistive technologies sector in the Los Angeles area for twenty-five years. His expertise in AT was a natural extension of his interest in PCs, which began in 1986 when he acquired his first DOS computer system. From there, he has kept up with the latest trends in technology and assistive technology, specializing in both Windows and Macintosh environments. He also obtained RESNA (Rehabilitation Engineering and Assistive Technology Society of North America) and ATACP (Assistive Technology Applications Certificate Program) certifications from CalState Northridge (CSUN), renowned for its annual AT Conference. An extrovert, Mark brings a special brand of patience and good humor to any challenge. Mark lives in Lakewood with his wife Julie and enjoys home improvement projects and karaoke during his time off.
Marisa Church
Assistive Technology Specialist, Northern California
Marisa has 15 years of experience as an end user of Assistive Technology. She graduated from Northern Illinois University with a Master's in Science and Education, specializing in Rehabilitation Teaching for the Blind. Marisa has certifications to teach assistive technology through Access Technology Institute (2022) and is JAWS certified as of 2023. She has trained many students on the job, in college, and at home, helping them become proficient in using their assistive technology to accomplish tasks efficiently. Marisa's expertise includes teaching JAWS, Fusion, NVDA, Windows, Zoom, and internet browsing, as well as Microsoft programs such as Outlook, Excel, PowerPoint, and Word. Additionally, she assists in testing digital content for accessibility.
Digital Accessibility Team
Sophia Maxwell
Web Accessibility Specialist
Sophia works on website accessibility evaluations and marketing communications and is also our resident world traveler. She earned her bachelor’s degree in marketing from Dalhousie University in Halifax, which she then parlayed into creative services work across Canada, in the UK and on cruise ships. Along the way she earned a master’s degree in Library and Information Science from City University in London. More recently she worked at Santa Rosa Junior College, where she also completed certificates in web development and design. In 2020, Sophia became IAAP Web Accessibility Specialist (WAS) certified.
Lauren Bowie
Web Accessibility Specialist
Lauren is a member of our web accessibility team who also assists in our marketing efforts. With a background in Kinesiology, she brings the unique experience of working directly with people experiencing disabilities of all types. Outside the office, you can find her mountain biking, hanging out with friends, or discussing her latest book club book.
Marketing & Operations Team
Michael Vitagliano
Accessibility Service Coordinator
Michael, who holds a keen understanding of business operations, website development, and consumer psychology, seamlessly navigates his role by preparing bid/quote requests, ensuring effective communication with customers and clients, and conducting general marketing duties. As a proud alumnus of Sonoma State University, he honed his skills and developed a passion for the business world. Having recently made Sonoma County his home, Michael relishes the splendid scenery, exhilarating hiking trails, and diverse local cuisines.
Tia Reed
Office Manager
Tia has a strong background in customer service, business management and accounting. Her role as Office Coordinator involves customer service, order fulfillment, and office organization. She has an Associates Degree in Accounting from Empire College in Santa Rosa, and has been a local Bennett Valley resident for over 25 years. Tia is happily married with four sons, two teenagers and two toddlers. She enjoys spending time with her family, nature walks, and reading.