Return & Refund Policy

Effective: January 26, 2021

Last Updated: May 20, 2023


Thank you for your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a authorization. After receiving a authorization confirmation, place the item securely in its original packaging with proof of purchase., then mail your return to the following address with a signature delivery:

Access Ingenuity Returns

4751 Hoen Avenue Santa Rosa, CA 95405 United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Original shipping is NON REFUNDABLE!


The following items cannot be returned:

  •     Software - (JAWS, ZoomText, Fusion, Kurzweil, Duxbury, etc.)

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        A 5% restocking fee will be charged for all returns.


If you have any questions concerning our return policy, please contact us at:

1.877.579.4380 (ext. 100)